fugi9 Privacy Policy

Introduction

Welcome to fugi9, Bangladesh's trusted online gaming destination. We are committed to safeguarding the privacy and personal information of every user who visits, registers with, or uses our platform. This Privacy Policy describes in detail how fugi9 collects, processes, stores, and protects your data in connection with our services — including cricket betting, live casino, slots, crash games, and fishing arcade titles.

By accessing or using fugi9, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our platform and services. This policy applies to all users in Bangladesh and any other jurisdiction where fugi9 operates.

fugi9 may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. We will notify registered users of material changes by displaying a prominent notice on the platform or by sending a notification. Continued use of fugi9 after any update constitutes your acceptance of the revised policy.

Information We Collect

fugi9 collects personal information that is necessary to provide you with a secure, functional, and enjoyable gaming experience. The categories of information we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, username, and a government-issued ID or national identification number for age and identity verification purposes.
• Contact information: email address, mobile phone number (for OTP verification and account recovery), and correspondence address within Bangladesh.
• Financial information: transaction history, জমা and উত্তোলন records, payment method details (bKash wallet number, Nagad account, Rocket number, Upay number, or bank account details for Dutch-Bangla Bank, BRAC Bank, or other partner banks). We do not store full card numbers.
• Gaming activity data: game history, wagering patterns, session timestamps (in Bangladesh Standard Time, UTC+6), active game categories, bonus usage, and responsible gaming preferences or limits you have set.
• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, language setting, referring URL, and pages visited on fugi9.
• Communications data: records of your correspondence with our customer support team (including live chat transcripts and email exchanges), your feedback, and survey responses.

How We Use Your Information

We use the personal information collected from you strictly for the purposes listed below. fugi9 does not use your data for any purpose that is incompatible with the original reason for its collection.

• Account management: creating, verifying, and maintaining your fugi9 player account, including identity verification (KYC) as required by our platform's responsible gaming standards.
• Payment processing: facilitating secure জমা and উত্তোলন transactions through trusted Bangladeshi payment partners including bKash, Nagad, Rocket, and Upay, as well as partner banks.
• Service improvement: analysing aggregated, anonymised usage patterns to improve the gaming experience, resolve technical issues, develop new features, and ensure platform stability for all users.
• Customer support: responding to your enquiries, resolving disputes, investigating complaints, and providing personalised assistance to ensure your satisfaction with fugi9's services.
• Responsible gaming and fraud prevention: monitoring gaming behaviour to identify signs of problem gambling, enforcing self-exclusion or deposit limits that you have voluntarily set, and detecting unauthorised or fraudulent account activity.
• Communications: sending you important account notices, transaction confirmations, security alerts, and (where you have opted in) promotional messages about relevant offers, games, or events on fugi9.

Data Sharing and Disclosure

fugi9 treats your personal data with the highest level of confidentiality. We do not sell, rent, or trade your information. We may share limited personal data only in the following specific and lawful circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, and partner banks receive only the minimum transaction data required to complete a payment. They are contractually bound to protect your information and may not use it for any other purpose.
• Technology and platform partners: trusted third-party providers who supply game software (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive anonymised session data strictly necessary for game functionality, fraud detection, and RTP/RNG auditing.
• Legal and regulatory obligations: where required by applicable Bangladeshi law, a court order, or a legitimate government authority, fugi9 may disclose personal data to comply with legal requirements. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of fugi9's assets, your personal data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

In all cases, fugi9 requires any third party receiving your data to maintain appropriate security measures and to use your personal information only for the specific, limited purpose for which it was shared.

Cookies and Tracking Technologies

fugi9 uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. Cookies are small text files placed on your device that help us recognise returning users, maintain session state, and understand how you interact with the site. We use two main categories of cookies: (a) essential cookies that are strictly necessary for the platform to function — including authentication tokens, session management, and security cookies — and (b) analytics cookies that collect anonymised data about site usage to help us improve performance. We do not use advertising or third-party tracking cookies.

You can configure your web browser to refuse all cookies or to notify you when a cookie is being set. Please note that disabling essential cookies will affect the functionality of the fugi9 platform — certain features such as login sessions and account security may not work correctly if essential cookies are blocked.

Data Retention

fugi9 retains your personal data for as long as your account is active, or as long as is reasonably necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

Financial transaction records are typically retained for a minimum of five years to satisfy regulatory record-keeping requirements. If you close your fugi9 account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by applicable law. Upon your request, we will provide details of the specific retention periods applicable to your data.

Security of Your Data

fugi9 employs a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits, and automated monitoring for suspicious activity.

While fugi9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected users as quickly as practicable and take all steps within our power to contain and remediate the breach. We encourage you to keep your account credentials confidential and to use a strong, unique password for your fugi9 account.

Your Rights

fugi9 respects your rights in relation to the personal data we hold about you. Subject to applicable law, you have the following rights, which you may exercise by contacting our support team at any time:

• Right of access: you may request a copy of all personal data fugi9 holds about you, along with an explanation of how it is being used.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: in certain circumstances you may ask fugi9 to delete your personal data. This right is subject to legal exceptions — for example, where retention is required by law or to prevent fraud.
• Right to restriction: you may ask fugi9 to restrict the processing of your data in certain circumstances, for example while we investigate an accuracy dispute.
• Right to object: where fugi9 processes your data based on legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, please contact our support team by email at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. We may need to verify your identity before processing your request.

Children's Privacy

fugi9 is an online gaming and betting platform strictly intended for adults. Our services are not directed at, and must not be used by, any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe that a minor in your care has provided personal information to fugi9, please contact us immediately at [email protected]. We will take prompt action to delete any such information from our records.

fugi9 enforces strict age verification checks during the registration process to prevent underage access. If we discover that an account has been created by a person under 21, we will immediately suspend the account, void any transactions, and delete all associated personal data. All players must be 21 years or older. We encourage responsible gaming and ask all adults on our platform to keep their login credentials secure and inaccessible to minors in their household.

Changes to This Privacy Policy

fugi9 reserves the right to modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users through a prominent platform notice or by direct communication. We encourage you to review this policy periodically to stay informed of how fugi9 is protecting your information.

Your continued use of fugi9 after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you have the right to close your account and cease using our services. Closing your account does not affect any rights or obligations that arose prior to the closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fugi9 handles your personal data, our support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]